Money&Co. Complaints

58 Glentham Road
LLondon SW13 9JJ
P: +44 (0) 203 143 4000

Complaints Procedure

Money&Co.™ is the trading name of Denmark Square Limited. Denmark Square Limited is authorised and regulated by the Financial Conduct Authority (FCA) under an Interim Permission to conduct consumer credit and loan-based crowdfunding activities. The company is identified on the FCA Interim Permission Consumer Credit Register under Reference Number 661241.

Definition of a complaint

Money&Co. is adopting the definition the FCA will use in its new regulations. "A complaint is any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service, which (1) alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience and (2) relates to an activity of that respondent, or of any other respondent with whom that respondent has some connection in marketing or providing financial services or products, which comes under the jurisdiction of the Financial Ombudsman Service."

Money & Co. adheres to best practices, however where you feel that our action justifies a complaint, we will deal with it fairly and promptly.

"I have a complaint, what should I do?"

Please contact Money&Co. either by emailing, or by calling our Customer Services team on 0203 143 4000, or by post to: Money&Co. Complaints, 42 Bruton Place, London W1J 7AD.

Once Money&Co. receives the complaint we will endeavor to acknowledge your issue within 2 working days.

Money&Co. will endeavor to provide a response of resolution to your complaint within 10 working days of receiving it.

"How will you deal with my complaint?"

We will listen to and acknowledge your complaint, record it, deal with it fairly and promptly, and advise you of the outcome.

Financial Ombudsman

There is currently no recourse to the Financial Ombudsman, however this is being implemented as part of new FCA regulations.